Business Operations and Systems Essay Example | Topics and Well Written Essays - 1000 words

Business Operations and Systems - Essay ExampleAs the discussion stresses people reported horrific incidents like parcels being thrown and twisted past the main gate or dumped in a bin near the recipients house. The courier service companies centre severely on the operational costs that a missed mail would incur. They hardly cared about the efficient service that they should be providing to the customers. In the UK, 12% of lay asideies fail during the first visit, be the industry an estimate of ? This study highlights that opinions came flooding in, suggesting that the courier companies should develop software which could enable them to tip down the customers current location and deliver the mail at the right time, right place and to the right person. Blackbay, a company providing services to courier firms, has developed a Smartphone application which enables the delivery firms to track the current location of its customers. This would not only enhance the ability of the courier companies to make more first time deliveries but also turn out the number of complaints from the consumers. Apart from focalisation on the IT service providers, bankers and advertising agencies, the company should also focus on the logistics department, as logistics is considered to be an integral part of the company. As per a survey, the companies in the UK which performed an in-house logistics to reduce cost levels was in a saturation state compared to the companies which outsourced logistics services. Retail companies with large and complex networks had to depend on third party Logistics Company, which not only focused on delivering products on time but also aimed at providing good service.